THE T PROJECT

TEAM COACHING

SALES/CUSTOMER CARE

SALES/CUSTOMER CARE

Leadership
Organizational transformation
Accountability
Team management
Change management
Trust generation
People development
Delegation capacity
Ability to motivate others
Feedback Delivery
Monitoring and evaluation
Interdepartmental communication
Effective communication
Active listening ability
Planification and organization
Collaborative intelligence
Organizational sensitivity
Interculturality
...

SALES/CUSTOMER CARE

SALES/CUSTOMER CARE

SALES/CUSTOMER CARE

Negotiation capacity BTB/BTC
sales capacity BTB/BTC
Emotional intelligence and NLP in sales
Customer orientation
Empathy and listening
Impact and influence capacity
Communication with internal and external client
Initiative and proactivity
Ability to anticipate
Proactivity
results orientation
...

PERSONAL EXCELLENCE

SALES/CUSTOMER CARE

PERSONAL EXCELLENCE

self knowledge
self awareness
self leadership
self esteem
self improvement
Self confidence
self assessment
Self motivation
Self management
Resilience
Proactivity
Assertiveness
deprogramming
Responsibility and commitment
Adaptation to change
Frustration tolerance
Flexibility
Learning capacity
Multifunctionality
Systemic thinking
Problem solving
emotional management
...